Amritsar- The FlyAmritsar Initiative (FAI) and Amritsar Vikas Manch (AVM) have once again voiced strong concerns over the lack of essential passenger amenities at Sri Guru Ram Dass Jee International Airport, Amritsar. The groups are calling on airport authorities to urgently address the non-availability of baggage trolleys and wheelchair assistance, particularly at the departure terminal.
The issue gained fresh attention following the recent experience of Sameep Singh Gumtala, Global Convener of FAI and Overseas Secretary of AVM, who encountered significant difficulties while departing for Dubai. Gumtala, who arrived at the airport around 6:45 AM, reported that no baggage trolleys were available near the departure entrance, forcing him and a family member to manually carry multiple pieces of luggage without any help.
“It was a shock to see passengers walking to the arrival side to find a trolley. No signs, no staff, no clear guidance — it’s unacceptable for an international airport,” said Gumtala. He urged the Airport Authority of India (AAI) to set up a dedicated, clearly marked trolley pickup area at the departure terminal and deploy staff to manage and replenish trolley availability, even suggesting the option of automated paid trolley systems to ensure efficiency and prevent misuse.
Even more alarming, Gumtala highlighted the complete lack of wheelchair assistance for elderly and differently-abled passengers. He recounted instances where passengers were either left to struggle alone or were asked to pay excessive tips by unauthorized helpers. “This is a serious issue that affects the dignity of travelers who deserve better,” he said.
These concerns were echoed by Jass Singh, another frequent international traveler from Amritsar now residing in Ohio, USA. Singh described similar frustrations over the repeated unavailability of basic services at the airport, especially during departures.
Despite past assurances from airport officials regarding improvements, both FAI and AVM argue that promises have not translated into tangible results. “What’s the use of procuring hundreds of trolleys if they’re not accessible when most needed?” Gumtala questioned.
He did, however, acknowledge some progress, including the opening of multiple entry gates at the departure terminal, which has eased congestion. But he emphasized that the lack of basic services like baggage trolleys, free Wi-Fi, and proper facilities for the differently-abled continues to cast a shadow over passenger experience.
Both FAI and AVM are now making a formal appeal to the Airport Authority of India and Amritsar Airport Director Sh. S.K. Kapahi to take immediate and meaningful action. The organizations reaffirmed their commitment to continue advocating for improved passenger services through community engagement, media outreach, and direct dialogue with airport authorities.
“This is not just about convenience; it’s about dignity, accessibility, and ensuring a world-class experience for travelers at Amritsar’s international gateway,” Gumtala concluded.
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